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Learning Interests
Learning Interests
Time Zone
Time Zone
(GMT+03:00) Africa/Kampala
Location
Location
Uganda
Certifications
Certifications
No records
Learner on LiL
4 Completed Sessions
Last Session:
Mon Apr 22 2013 at 11:00 am EDT
Last Log-in:
Wed Jun 5 2013 at 09:41 am EDT
On Learn It Live Since:
Thursday Feb 7, 2013
Group Classes (2)
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The more you engage with customers the clearer things become and the easier it is to determine what you should be doing. In this class students will get to learn how to know their organization, know their product and service, know their customers, know their strengths and areas to develop and set their plan.
This interactive series delves into proven strategies to ensure your customers are not just satisfied, but excited to do business with you. We will go over successful case studies and participate in interactive activities so that all the participants gain a keen understanding of how to properly engage your customers and keep them coming back for more!
Experts (2)
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I'm an experienced Leadership Consultant and Trainer, Speaker, Executive and Life Coach and author with 30+ years experience in developing leadership potential and empowerment, supporting people at individual or organizational level to develop confidence, leadership and people skills; empowering them to see themselves as the solution. I've also founded Recovering Workaholics. A serious ski accident in 1983, forced me to use a wheelchair. As the Head Teacher (Principle)of a large school I was unable to access most classrooms. I had to look at the bigger picture and develop innovative ways to motivate and engage staff so that they were self reliant, understood how to deliver excellence and take responsibility for their own performance. The approach was successful in maximizing both personal development and leadership potential. It's also why in the 20 years of leading the school, it was acknowledged as one of Ofsted's "Best Schools" twice and included on the HMI honours list as one of England's most successful schools and had a string of quality and kite marks. The approaches have proved just as successful in a wide range of business settings. Books include "Kick Start Your Career", "Manage Your Staff More Effectively" and "Chariots On Fire". www.ginagardinerassociates.co.uk www.recoveringworkaholics.com
Noor is a Certified International Professional Trainer currently working as a Training Manager at CrysTelCa; an Outsourcing Service Provider in Jordan, with a full range of inbound and outbound contact center services, consultancy and business process outsourcing. Noor is an expert in managing internal and external training, planning & organising training on the company level, insuring effectiveness of training. She also Coordinates with all trainers to ensure that all training sessions are run properly, conducts development and soft skills training like: leadership skills, telemarketing techniques, customer service, work ethics and loyalty, evaluation process and coaching.
Learning Materials