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Learning Interests
Learning Interests
Time Zone
Time Zone
(GMT) Europe/London
Location
Location
egypt, Egypt
Certifications
Certifications
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Learner on LiL
6 Completed Sessions
Last Session:
Wed Sep 25 2013 at 10:00 am EST
Last Log-in:
Tue Feb 19 2013 at 03:28 am EST
On Learn It Live Since:
Sunday Feb 3, 2013
Group Classes (4)
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This lively session unveils the five secrets to understanding others that most people aren�t aware of in their relationships. Based on Beverly�s internationally bestselling book, the session will share five actionable ways to learn more about yourself and your communication approach, and will teach you how to shift your communication to be more effective with others.
Managers often avoid giving it and employees often resist receiving it. Managers are poor at giving useful feedback and there is good reason. Employees often avoid it to prevent being criticized and to protect their reputations. Employees often prefer to stay in denial than to hear the truth and to change. It is often safer to pretend you are a good performer than to admit you need help. This “feedback disability” most often reveals itself in the annual performance appraisal which remains the most popular management tool. Employees need frequent and regular feedback to be fully engaged and this might explain why the percentage of engaged employees remains stagnant in the high 20’s (Gallup 2012). Engaged employees are twice as productive as disengaged employees (The Temkin Group 2013). Furthermore, this "feedback disability" creates dysfunction that contributes to the organization's inability to effectively and efficiently achieving its strategic objectives and serve customers.
This interactive series delves into proven strategies to ensure your customers are not just satisfied, but excited to do business with you. We will go over successful case studies and participate in interactive activities so that all the participants gain a keen understanding of how to properly engage your customers and keep them coming back for more!
Experts (4)
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I'm an experienced Leadership Consultant and Trainer, Speaker, Executive and Life Coach and author with 30+ years experience in developing leadership potential and empowerment, supporting people at individual or organizational level to develop confidence, leadership and people skills; empowering them to see themselves as the solution. I've also founded Recovering Workaholics. A serious ski accident in 1983, forced me to use a wheelchair. As the Head Teacher (Principle)of a large school I was unable to access most classrooms. I had to look at the bigger picture and develop innovative ways to motivate and engage staff so that they were self reliant, understood how to deliver excellence and take responsibility for their own performance. The approach was successful in maximizing both personal development and leadership potential. It's also why in the 20 years of leading the school, it was acknowledged as one of Ofsted's "Best Schools" twice and included on the HMI honours list as one of England's most successful schools and had a string of quality and kite marks. The approaches have proved just as successful in a wide range of business settings. Books include "Kick Start Your Career", "Manage Your Staff More Effectively" and "Chariots On Fire". www.ginagardinerassociates.co.uk www.recoveringworkaholics.com
Larry Mohl is the CEO of Jamstir, Inc. and a founding principal of Performance Inspired, Inc. Larry started his career as an engineer in communications systems research, product development, and engineering management at Motorola, Inc. He became an early leader in corporate social networking by pioneering “Communities of Practice” as the head of Knowledge Management at Motorola University. After helping to re-vitalize Motorola’s Personal Communications Sector as the head of leadership, learning, and performance, Larry served as the Chief Learning Officer for The American Express Company and Children’s Healthcare of Atlanta. In these roles he led innovative company-wide efforts in leadership development, learning, and talent management. Larry is the co-author of the Wall Street Journal best selling book “Networking is Dead: Making Connections that Matter”. He has been featured as the cover story in Chief Learning Officer Magazine and has appeared in Training Magazine, Talent Management Magazine, CIO Magazine, and the Atlanta Journal Constitution. He is a sought after speaker and frequent expert panelist on a broad array of organizational topics. Larry holds three international patents and is an award winning professional musician and composer. His innovative work to use music as a tool in business helps corporations inspire higher levels of engagement, commitment, and brand advocacy.
Wally Hauck holds a doctorate in organizational leadership from Warren National University, a Master of Business Administration in finance from Iona College, and a bachelor's degree in philosophy from the University of Pennsylvania. He is a Certified Speaking Professional and since 1996 his consulting firm, Optimum Leadership, has consulted with dozens of organizations and coached hundreds of individuals in improving leadership skills to boost employee engagement and performance. Wally also holds an adjunct professor position for Organizational Change and Development at the University of New Haven in the Department of Industrial Organizational Psychology.
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